Cancellation policy

Please read our policies below:

All patients must have a valid card on file All appointments will require a $50 NON-REFUNDABLE DEPOSIT, this applies to new and existing clients. Deposits can be paid during the time of your appointment, via invoice, or by calling or texting our office (347)-460-2752. We do not offer refunds or exchanges on any products or services. No exceptions. This includes the NON REFUNDABLE DEPOSIT for all consultations and services. No Botox, Filler, PDO Threads, Laser, or any invasive procedure (including sunburn, facial waxing, or harsh exfoliants) within 2 weeks of appointment. If you need to reschedule or cancel you have up until 48 hours before your appointment. No exceptions. If you are 15 minutes late to an appointment, you will be automatically billed a $50 late fee. After 15 minutes we will have to reschedule your appointment and charge full cost of service. In addition, the entire cost of service will be charged if the patient fails to show for an appointment. This fee cannot be put towards a future service, and will be charged to the credit card on file at the missed appointment date and time. When you are late, it affects our other client’s appointments and we hate to hinder someone else’s day and experience with us. COVID-19 - We ask that you please do not book if you have been in contact with someone with Covid 19 within 14 days prior to your appointment, and we urge all clients to monitor their symptoms to adjust isolation time accordingly, in addition do not book if you are experiencing any of the following Covid-19 Symptoms – fever or chills, new or worsening cough, shortness of breath, sore throat, new muscle aches,headaches, loss of appetite, loss of sense of smell or taste, extreme fatigue or tiredness, nausea or vomiting, diarrhea. All appointments canceled or rescheduled after our 48 hour cancellation policy, will forfeit the $50 NON REFUNDABLE DEPOSIT, and will be charged full cost of service. This fee cannot be put towards a future service, and will be charged to the credit card on file at the missed appointment date and time. NO EXCEPTIONS. To uphold the safest environment possible we kindly request ONLY those receiving services be present in the service areas, this includes infants and children. If you cannot comply with this policy, you may be asked to reschedule.